Shipping policy
We aim to deliver your drBébee™ products safely and promptly to your doorstep. Below are the shipping terms for all orders placed through our official online store.
🚚 Shipping Within Malaysia
Delivery Coverage:
We currently deliver to all areas within West Malaysia only. Shipping to East Malaysia is not available at this time.
Shipping Fees:
- FREE shipping for orders above RM120
- RM10 flat rate for orders below RM120
Delivery Timeframe:
- Orders are processed within 1–2 working days
- Delivery typically takes 2–5 working days
- During festive or promotional periods, delivery may take slightly longer
Tracking:
You will receive a tracking number via email once your parcel is shipped.
You can track your order via the “View your order” link in your confirmation email, or contact us if needed.
📦 Order Dispatch & Tracking
- You’ll receive an order confirmation email once your purchase is complete.
- A second email will be sent once your order has been shipped, with tracking details.
- If you are unable to locate your parcel or tracking info, kindly email us at cspsm@puresoftsg.com within 5 working days.
🏡 Delivery Notes
- Deliveries are made between 9AM – 5PM, Mondays to Saturdays (excluding public holidays).
-
If no one is available to receive the parcel after two delivery attempts, it may be returned to us.
➤Redelivery will be at your own cost. - We recommend providing an address where someone is available during delivery hours (e.g. office address).
❗ Missing / Incorrect / Damaged Orders
If your item arrives damaged, missing, or incorrect, please report the issue within 48 hours of receiving the parcel.
To make a report:
- Email: cspsm@puresoftsg.com
- Attach the following:
-
- Pick list from the parcel (white A4 sheet)
- Courier consignment note
- Clear photos of the item and packaging
⚠️ Reports made after 48 hours or without documentation may not be accepted.
📦 Self-Collection & International Shipping
- Self-collection is not available.
- We do not ship internationally at the moment.
✉️ Need Help?
Reach out to us at cspsm@puresoftsg.com.
Our customer service team is available Monday–Friday, 10AM–5PM.